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Common problems for Connectivity Issues
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‎02-23-2025 02:12 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer

I'm having trouble connecting printer to android phone.  I have made sure both the phone and printer are connected to the same wifi. The blue light is on.  I keep getting network problem.  I've unplugged everything but I keep getting Server problem 

Category:
1 REPLY 1

‎02-26-2025 12:26 PM

HP Recommended

Hi @dandrea,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP ENVY 5055 All-in-One Printer is showing offline or a server problem when connecting to your Android phone, try the following steps.

 

Restart Everything

  • Turn off your printer, router, and phone.
  • Wait 30 seconds, then turn them back on.
  • Ensure both the printer and phone are connected to the same WiFi network.

Check the Printer’s WiFi Connection

  • On the printer's touchscreen, go to:
    Setup → Network Setup → Wireless Settings
  • Select Print Wireless Test Report to check for network issues.

Forget & Reconnect Printer on Android

  • Open HP Smart App on your phone.
  • Tap the printer name, then Forget this printer.
  • Tap Add a Printer and reconnect.

Reset Printer’s Network Settings

  • On the printer's touchscreen, go to:
    Setup → Network Setup → Restore Network Settings
  • Reconnect the printer to WiFi.

Manually Connect via IP Address

  • On the printer’s control panel, find the IP address:
    Setup → Network Setup → Wireless Summary
  • On your phone, open a web browser and type the IP address in the address bar.
  • If the page loads, your phone can communicate with the printer.
  • Try printing again.

Check for HP Smart App Issues

  • Open HP Smart → Sign out → Sign back in.
  • If the error continues, uninstall and reinstall HP Smart.

Check Router Settings

  • Ensure 2.4GHz WiFi is enabled (some HP printers do not support 5GHz).
  • Disable any guest network or VPN.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Max3Aj

HP Support 

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