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- Printer Wireless, Networking & Internet
- I need to "erase" my current wireless SSID and join a new on...

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10-06-2021 01:52 PM
I installed a new wireless network in my home and I need my HP Color Laser Jet to forget the old wireless network SSID and allow me to enter a new one for it to join, but it keeps asking me for a password in order to even get to the setup parameters. No password that I know of works (certainly not the original network access password). What password is it looking for so I can get to set up the new network?
10-10-2021 03:03 AM
Hi@Lone_Star_Demon,
Welcome to HP Support Community!
To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.
Additionally, refer to the document Connect to a Wireless HP Printer for help.
If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.
Hope this helps! Keep me posted.
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