I reset my printer to factory specs and noiw the printer is "off line". Network won't see the print

[LMM7]

HP Office Jet Pro 9010. Network cannot see the printer.

[Sneha_01]

HI @LMM7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9010 is showing as "offline" after a factory reset and your network can’t see the printer, it’s likely due to a network connectivity issue. Here’s a step-by-step guide to help you get the printer back online:

1. Check Basic Connections

• Power Cycle: Ensure the printer is turned on. If it’s on but still showing offline, try power cycling it. Turn it off, wait a few seconds, and then turn it back on.
• Network Connection: Make sure your Wi-Fi network is working and other devices are connected to it properly.

2. Reconnect to Wi-Fi

Access Printer’s Control Panel:

• On the printer’s control panel, go to Settings or Setup (the gear icon).

Navigate to Network Settings:

• Select Network Setup or Wireless Settings.

Select Wi-Fi Setup:

• Choose Wireless Setup Wizard or Wi-Fi Setup to start the process of connecting the printer to your Wi-Fi network.

Choose Your Network:

• The printer will search for available networks. Select your Wi-Fi network from the list and enter the password if prompted.

Confirm Connection:

• After entering the password, the printer should connect to the network. Wait for it to confirm the connection.

3. Update Printer Firmware

• Check for Updates: Sometimes, firmware updates can resolve connectivity issues. Check if there is a firmware update available for your printer on the HP website or through the printer’s settings menu.

4. Reinstall Printer Software

Download Latest Software:

• Go to the HP Support website and download the latest driver and software for your HP OfficeJet Pro 9010.

Run the Installation:

• Install the software on your computer. During the installation process, choose the option to connect via Wi-Fi.

Follow the Instructions:

• Follow the on-screen instructions to complete the setup. The software should detect your printer if it's properly connected to the network.

5. Check Printer Status on Computer

Windows:

• Go to Settings > Devices > Printers & Scanners. Find your printer in the list and make sure it’s set as the default printer. If it’s not listed, try adding it again.

Mac:

• Go to System Preferences > Printers & Scanners. If your printer isn’t listed, click the + button to add it.

6. Verify Network Settings

Router Check:

• Ensure your router is working correctly and that it hasn’t recently changed network settings. Restart the router if necessary.

Network Conflict:

• Ensure there are no IP address conflicts on your network. Sometimes, assigning a static IP address to the printer can resolve connectivity issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support