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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
emmcro
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I switched internet providers and cannot reset to factory network settings ON MY oFFICEJET 8620. I

‎10-11-2021 04:39 PM - last edited on ‎10-11-2021 06:08 PM by Moderator

HP Recommended

I switched internet providers and cannot reset to factory network settings ON MY oFFICEJET 8620. I follow the instructions but it never default back, thereby not connecting to my new network. HELP!

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sandytechy20
HP Support Agent
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Message 2 of 2
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‎10-19-2021 05:28 AM

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@emmcro

 

Welcome to the HP support community.

 

I understand that you want to reset the printer connect it to the network, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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