I tried to use wireless setup wizard to reconnect to the network, but it says it is locked by admin

[Jim1015]

I tried to reconnect the HP Officejet Pro 8625 to the network. I went to the screen in the printer and pick Setup and scrolled down to Network Setup, Wireless Setup Wizard, but it said 'This feature is locked by Admin' even though I am the admin. I also pressed  Setup in the Wireless Summary screen, and tried 'Restore Network Default', still says locked by admin. So right I have no network connection for the printer. Please help. Much appreciated.

[A_Gayathri]

Hi @Jim1015,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP Officejet Pro 8625 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
   

I see that your HP Officejet Pro 8610 Printer has additional security settings enabled so you can't access any settings. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

This is a security feature that was enabled from the printer's embedded web server settings. 

Are you able to access the printer's front panel menu settings?

There are two ways to help resolve this. The first way is to restore the network defaults or by performing a Semi-Full Reset.

To restore the printer to the original network settings:

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and

then touch Network Setup.

2. Touch Restore Network Defaults, and then touch Yes.

A message appears stating that the network defaults have been restored.

3. Touch OK.

4. Print the network configuration page and verify that the network settings have been reset.

Source

Once restored, the username and password should default to: 

• Username: ADMIN
• Password: (blank)

If this does not resolve the issue, we need to perform the Semi-Full Reset. Let me know the outcome.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the below steps to resolve the issue.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

• To set a manual IP and try the steps below -
• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
• Go to wireless ---> wireless 802.11---> select manual ip ---> apply
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

then go to settings on the main EWS page --> power management ---> select sleep mode to max 15min

Connect the printer to the TCP/IP port

• Touch the wifi icon ((i)) on the printer and take down the IP address 
• Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
• Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
• Follow the Add Port Wizard.  Under Printer Name or IP Address. Example:  192.168.1.15.  The IP address will be copied under Port Name.  
• Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Jim1015]

Hi Gaya 1234, Thanks for your response. I tried 'Restore Network Default' and it says it is locked even though I am the admin. Likewise the 'Wireless Setup Wizard' is locked also. I tried the semi-full reset by powering off the router, and printer several times but to no avail. Downloaded  the HP Scan Doctor, it basically says to do powering on/off, so it failed also. The manual IP in the wifi-icon showed no IP address of the printer, simply said 'Not Connected'. Do you have any other suggestions? As a last resort, would uninstalling the HP printer and re-installing it help, but I don't have latest software. Any help is deeply appreciated. 

James

[A_Gayathri · Accepted solution]

@Jim1015,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jim1015]

I was finally connected with an HP tech representative by the name Jean. She was able to resolve the issue over the phone. So I am very grateful for your help and hers. You guys did a wonderful job. Thanks again.