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Common problems for Connectivity Issues
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HP LaserJet Pro M402n

I've M402n printer who is attached on network with network cable in ready state and showing IP but I am unable to ping and unable to connect and even enable to access its interface on web using shown IP

Please Help WhatsApp me at +923082075059 Email:umardrazk@faysalbank.com

2 REPLIES 2
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@umrbsp 

 

Are they (printer & computer) on the SAME network ?

 

Regards.

BH
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Yes they're at same network and have same subnet same gateway

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