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Common problems for Connectivity Issues
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HP Recommended
Laser Jet M15w
macOS 11.0 Big Sur

I just installed a TP Link Deco M4 mesh wifi system. I kept the same network name and password, but whereas most of my devices connected automatically. my M15w Laser Jet won't.

 

There's no WPA button on the Deco router and my old one (a Virgin Hub 3) is in modem mode, so pressing the WPA button there isn't going to help...

 

Any ideas?

1 REPLY 1
HP Recommended

@PlacidBlue 

 

Edits / Updates

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Original Content

 

This printer supports the 2.4GHz frequency / bandwidth.

 

 

 Product Specifications for the HP LaserJet Pro M15w Printer (W2G51A)

 

and

Wireless operations are compatible with 2.4 GHz operations only

 

 

Printer cannot automatically find / switch one frequency to another.

 

If your mesh network router supports the option, separate the SSID network names and connect the printer to the 2.4GHz frequency.

 

Example

SSID_Dual_Band_Example_4SSID_Dual_Band_Example_4

 

What else?

 

Printer supports Wi-Fi direct, that is, Wi-Fi without using a router.

 

Mobile Printing CapabilityApple AirPrint™; Google Cloud Print 2.0; Mopria-certified; Wi-Fi Direct, HP Smart App

 

Information

 

 HP LaserJet Pro M14-M17 - User Guide

Page 27

 

and

 Wireless printing center

Section Printer Setup 

Topic Wi-Fi Direct

 

 

References / Resources

 

 Wireless printing center

Section Common Questions

Topic Printer no longer works on network > Dual band routers may break the printer's connection

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP LaserJet Pro M15w Printer 

 

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