I’ve recently moved house and my printer says that it is not connected to the internet. What do I ne

[FLABOT]

I’ve recently moved house and the printer says it’s not connected to the Internet! How do I connect it?

[Max3Aj]

@FLABOT, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

Since you've recently moved, your HP ENVY 6055e printer likely needs to be reconnected to your new Wi-Fi network. Here’s how you can get it back online using your iOS device:

Option 1: Use the HP Smart App (Recommended)

1. Download or open the HP Smart app on your iPhone or iPad.
2. Make sure Bluetooth is enabled on your iOS device.
3. Turn on your printer and reset the Wi-Fi settings:
   • Press and hold the Wi-Fi and Cancel (X) buttons on the printer for 5 seconds until the Power light blinks.
   • This puts the printer in Wi-Fi setup mode.
4. In the HP Smart app, tap “+” to add a new printer.
5. Select your printer from the list and follow the on-screen instructions to connect it to your new Wi-Fi network.

Option 2: Manual Wi-Fi Setup (if HP Smart doesn’t detect the printer)

1. On your iOS device, go to Wi-Fi settings and connect to the printer’s Wi-Fi Direct network (e.g., HP-Setup-ENVY-6055e).
2. Open Safari and go to http://192.168.223.1.
3. Tap Settings > Wireless Setup Wizard, and follow the prompts to connect the printer to your home Wi-Fi.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

Also, this - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support