I want to remove HP Laser Jet Pro M15w from network

Sakand · ‎05-19-2023

Hi My Printer is connected with the old WIFI and I want to remove and reinstall.

Also, the blue WiFi does not appear anymore.

I think, I need a factory reset.

Can you please help?

Thank you.

S

greenturtle · ‎05-19-2023

Hi,

Thanks for using the HP Support Community.

Can try to do a reset for the wireless and then use HP Smart app to setup again?

This resource (example) might be useful:

https://www.youtube.com/watch?v=YGTUMwDmQ0Y

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

Sakand · ‎05-21-2023

Hey,

thanks for the advice.

I did follow the instructions from video but it still did not solve the problem that I wanted to factory settings.

greenturtle · ‎05-21-2023

Hi @Sakand

Spoiler

Printer is connected with the old WIFI and I want to remove and reinstall.

The steps above will reset the printer wifi allow the printer to be setup again with a new network.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

Create an account on the HP Community to personalize your profile and ask a question