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‎02-07-2023 04:17 AM - last edited on ‎02-09-2023 09:18 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9012 All-in-One Printer

The printer is not connected to WiFi, when I go to network setup it says there’s no Ethernet cable, but it’s never had one! Then there is a yellow triangle on Ethernet summary, saying IP address is not connected. 
mum lost as to what to do to fix this, can anyone help please 🙏 

1 person had the same question
1 REPLY 1

‎02-14-2023 09:32 AM

HP Recommended

@Jackie1019 

 

Welcome to the HP support community.

 

I understand that you are getting connectivity issues on your notebook, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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