Im not able to connect to my printer smart tank 581

[Thaniksha]

I'm not able to connect to my printer since this morning. There is a exclamatory symbol next to wifi symbol. When I wanted to connect to the printer wifi form my phone it shows that is couldn't be connect and showing the crect pin as wrong pin.

[Sneha_01]

Hi @Thaniksha,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your printer is experiencing connectivity issues with your Wi-Fi network. Here are some steps you can take to troubleshoot and hopefully resolve the problem:

1. Restart Devices

• Printer: Turn off your printer, wait for a minute, and then turn it back on.
• Router: Restart your Wi-Fi router by turning it off, waiting for a minute, and then turning it back on.
• Phone/Computer: Restart the device you're trying to connect to the printer.

2. Check Printer's Wi-Fi Connection

• Ensure the printer is connected to the correct Wi-Fi network.
• If the printer has a display screen, navigate to the Wi-Fi settings and check the connection status.
• If there's an option to forget the Wi-Fi network, do so and then reconnect using the correct credentials.

3. Update Firmware and Drivers

• Make sure the printer firmware is up to date. Check the HP website for any available updates.
• Update the printer drivers on your computer.

4. Reset Network Settings on Printer

• Look for an option in the printer settings to reset the network settings. This will clear the current Wi-Fi settings and allow you to set up the connection again from scratch.

5. Reconnect to Wi-Fi

• On your printer, go to the Wi-Fi setup and connect to your network. Ensure you enter the correct Wi-Fi password.
• If prompted for a PIN, make sure you are entering the correct PIN provided by your router or the WPS PIN if you're using WPS setup.

6. Check Wi-Fi Signal Strength

• Ensure the printer is within a good range of the Wi-Fi router. Poor signal strength can cause connectivity issues.
• Avoid obstructions and interference from other electronic devices.

7. Mobile Device Connection

• Ensure your mobile device is connected to the same Wi-Fi network as the printer.
• If using a direct connection (Wi-Fi Direct), make sure Wi-Fi Direct is enabled on the printer and your phone is connecting to the correct network.

8. Printer IP Address

• Check if the printer has a valid IP address. You can usually find this in the printer's network settings menu.
• If it doesn't have a valid IP address, try assigning a static IP address within the range of your network.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support