Impressora não encontra rede Wi-Fi mesh

[ghferraz]

Troquei o sistema de roteador em minha casa para um sistema mesh S7 da TP link. Com isso não estou conseguindo encontrar a impressora na rede, portanto não consigo configurar e utilizar.

[RodrigoB]

Hi @ghferraz 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

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Regards

[ferRX]

Hi @ghferraz 

In general HP Smart Tank printers are more compatible with 2.4g Wifi network.

Try to change the network on your Mesh Deco configuration to be able to provide a 2.4g network.

This information and configuration is more related to TP-Link router so you may need to check that on TP-Link page or with your Internet provider support.

>> https://www.tp-link.com/us/support/faq/1591/

Maybe you need to contact your Internet provider for support on how to configure your 2.4g network options.

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Best regards,

ferRX.