Incorrect Password after reset printer. Tried; old pw, defalut 12345678, and leaving blank. No luck.

[Alan-One]

Cannot change my printer (HP LaserJet M15w) settings because of an incorrect password.

1. In the past I had setup my printer to my hotspot and had a password.

2. I had planned to now setup my printer to my home LAN.

3. I reset my printer by pressing the "Wireless button" for 22 seconds.

4. Using, HP Smart I tried to set up the wireless settings, but the app kept asking for my password.

5. I printed the "Configuration Report" by pressing the "Resume/Cancel button" for 5 seconds.

6. In the "Configuration Report" the Wi-Fi Direct Setup Status is listed as "Disabled".

7. I have connected the printer with a USB and using the HP Smart app have tried to update the settings, but it does not respond.

8. I have tried to sign in.

9. And i get the log in prompt.

10. I have tried my old password, the default 12345678, and just leaving it blank, and I have no luck.

Anyone have any ideas what might be going on?

Thanks.

[sandytechy20 · Accepted solution]

@Alan-One

Welcome to the HP support community.

I understand that you are unable to log in to the EWS page after changing the password, I am glad to assist you.

You might have to reset the printer to fix this issue and set a new password for EWS login.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.