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‎11-18-2020 01:43 PM

HP Recommended
Product: HP 4630
Operating System: Microsoft Windows 10 (32-bit)

Trying to purchase $2.99/month ink refills from HP. It took my debit card info then ask for a printer claim number ??? My printer us connected to my wifi but when I press the button I was told to it says cant connect to server. Over an hour trying to figure this out.

Category:
1 REPLY 1

‎11-20-2020 08:36 AM

HP Recommended

@JH15, Welcome to the HP Support Community!

 

Make sure the printer is connected to the internet.

 

To know how to enroll the printer in Instant Ink, refer to this document - Enrolling in HP Instant Ink

 

Restart web services on the printer:

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Refer to - Find the Printer Claim Code

 

If you are still facing issues, kindly refer to - Having Trouble Claiming Your Printer?

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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