Installation of new printer problem with mobile and HP Smart app

[jaydee80]

Hi!  Have just purchased ENVY Inspire 7200e series printer.  Because my iMac is too old, have used my iPhone 7plus 15.8.2 to download HP Smart.  Kept phone next to Printer.   It has been communicating 'please wait' on my phone for 3 hours, the computer has been telling me that HP Smart is setting up my computer.  I thought this was a bit long so have disconnected the set up on my printer, but cannot disconnect on my phone which is still asking me to wait.  I am not experienced with technology but was told by Currys' that it would be simple to set up wifi.  Have installed cartridges and have balanced them.Have also printed off Network Configuration Page which doesn't mean a lot.   Do I have to bring a specialist in to effectively install?

[Dragon-Fur]

@jaydee80 

Welcome to the HP English Community --

I have a fairly new iPhone that I've not yet tangled into a knot so tight that I cannot get the phone to restart and sort whatever was stuck, hung, spiraling.  Does not mean anything -- could get stuck like glue to something unexpected.

Yes, Wi-Fi is fairly easy to set up when everything is about the same age (newer is better than older), the network is clean, full configured to handle the types of connections required of it, and things just go as planned.

You wish to throw-up-hands and surrender, scroll down to section titled "HP Support"

Longer way 'round...

Pick and choose what seems relevant to your situation.

Ignore the bits that you do not like or cannot use.

Start...

Break stupid hung connection...

Leave the vicinity of the printer -  take you phone with you.

Try moving the phone over to your Data network (not wireless).

Put the phone down while away from the printer (it won't be very long, take deep breaths).

Run back to the printer

and

Restart the printer -

Doing those two things might break the connection.

If not, put the phone back on Wireless, I guess.

Check whether both Bluetooth and Location service are switched on (in the phone).

What?

Both of these are needed for "first connect"

What?

No, the printer is not Bluetooth -

Bluetooth is used by the phone to send a "spurt" of data to capture the printer on the network during the initial connection phase.

Connection should take maybe 45 seconds to about a minute...

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Next...

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

>>> Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

>>> Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

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What the printer can do

Sample specs

Product Specifications for the HP ENVY Inspire 7220e All-in-One Printer (242P6B)

Connectivity, standard

1 USB 2.0 client; Wi-Fi 2.4/5Hhz; 1 Wi-Fi 802.11a/b/g/n/ac, dual band

What if?

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Reference - EWS

User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Page 27

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Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

FYI Example - Alternate EWS format (Select new printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

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What else?

HP Support

Well, brand new printer perhaps comes with a bit of "Setup help" from HP.

True - the time frame is limited when you can get help, it is likely closer to two weeks after purchase than two months.

Worth a try if you cannot get the printer to cooperate.

 USA / Canada >   HP® Customer Support - USA

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What else?

Try connecting the printer to the phone with AirPrint.

The AirPrint how-to details are a testament to Apple's attention to detail

If AirPrint works, you are part way there.

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Airprint

 HP printer setup (Apple AirPrint for iPhone, iPad)

and

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

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 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

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Message Content References

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

Technology Tips Envy inspire 7200e

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Inspire 7200e series

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