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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Hkap1
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Instant Ink offline even though my printer isn’t

‎01-10-2021 09:41 AM

HP Recommended
Product: HP OfficeJet Pro 8028

I am unable to print anything on my HP OfficeJet Pro because my printer thinks I’m not enrolled in Instant Ink (I most certainly am enrolled in Instant Ink).  My printer is 100% connected to our wireless network, I have a solid blue light and I’m able to send jobs to the printer from my phone, however they will not print because I have Instant Ink cartridges. 

When I log into the Instant Ink website, it says my printer is offline and has been since Dec 26 at 8am. Interestingly enough, Dec 26 happens to be when my internet provider came over to fix some internet issues we were having which involved installing a new modem. It seems like quite a coincidence and I’m wondering if that is contributing to the problem.

 

I have tried cleaning the cartridges, turning web services on and off, restoring factory defaults and nothing works.


HP support has been unable to help me with this issue. Tech support says they cannot help me because it’s an Instant Ink problem since my computer is connected to the network. Instant Ink support is saying they can’t do anything about this issue because it’s related to printer connectivity.


I use my iPhone to print and do not use a desktop or laptop computer. 

I would appreciate any help. This is beyond frustrating.

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