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‎01-10-2021 09:41 AM

HP Recommended
Product: HP OfficeJet Pro 8028

I am unable to print anything on my HP OfficeJet Pro because my printer thinks I’m not enrolled in Instant Ink (I most certainly am enrolled in Instant Ink).  My printer is 100% connected to our wireless network, I have a solid blue light and I’m able to send jobs to the printer from my phone, however they will not print because I have Instant Ink cartridges. 

When I log into the Instant Ink website, it says my printer is offline and has been since Dec 26 at 8am. Interestingly enough, Dec 26 happens to be when my internet provider came over to fix some internet issues we were having which involved installing a new modem. It seems like quite a coincidence and I’m wondering if that is contributing to the problem.

 

I have tried cleaning the cartridges, turning web services on and off, restoring factory defaults and nothing works.


HP support has been unable to help me with this issue. Tech support says they cannot help me because it’s an Instant Ink problem since my computer is connected to the network. Instant Ink support is saying they can’t do anything about this issue because it’s related to printer connectivity.


I use my iPhone to print and do not use a desktop or laptop computer. 

I would appreciate any help. This is beyond frustrating.

Category:
1 person had the same question
3 REPLIES 3

‎02-10-2021 08:44 AM

HP Recommended

Hi @Hkap1,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎02-10-2021 09:19 AM

HP Recommended

Hello, I have the same problem.

Was this reply helpful? Yes No

‎02-10-2021 09:46 AM

HP Recommended

Hi @LESPINASSE,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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