Instant Ink

[Ralph80]

I’ve signed up for instant ink and got a notification on my printer screen. When I press OK, the machine recognises this with a clock but the notification does not disappear. My screen is jammed with this notification and I cannot access other functions now

[Jay_G24]

Hi @Ralph80,

I'd like to help!

I understand the printer is stuck on a message.

To assist better -

1. Could you please share the message the printer screen is stuck on?
2. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[Ralph80]

Hi

the screen simply confirms I’ve signed up to instant ink with HP and on the bottom right is an ‘OK’ blue virtual button. When I try and activate it the screen does not alter or revert back to the home page. If I could take an image to show you  I would. 

sorry but I’m not sure what part of my instant ink account details you require?

Thanks Ralph 

[Jay_G24]

I have sent you a message requesting the specific account details.

Please check your private message.

Let me know!

[Ralph80 · Accepted solution]

Hi

Thanks for your reply. I did send you a query message earlier this week but I’m not sure you got it.

Anyway I’ve managed to clear the message and all is functioning normally now thank you. An input message from my computer overdose the instant ink and after that it has not returned 

Many thanks again for your support 

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!