Instant ink issues

[Mickeyweikel]

Recently disenrolled from HP Instant Ink subscription because I do not print very often and therefore do not need automatic ink cartridge refills.  Have recently replaced the CYAN cartridge with a genuine HP replacement cartridge purchased from local retailer.  Tried printing today and now  the printer is not allowing me to print and displays:  "The indicated cartridges cannot be used until printer is enrolled in HP Instant Ink"  Magenta/Yellow/Cyan are all displayed.  Is there a work around for this?  I prefer not to be enrolled in the subscription, or is this not allowed by HP unless I'm enrolled in HP Instant Ink?  Thank you.

[Nal_NR]

Hi @Mickeyweikel,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you have canceled your account and are unable to use HP regular cartridges, here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

when done successfully, check if it works fine.

Hope this helps! Keep me posted for further assistance

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