Instant ink won't connect ENVY 4500 series

[Sunshine610]

Hi there,

I bought a new lap top and router. Since then, I can't connect to HP instant ink for them to know how much I have printing and I am getting messages to say printing will be stopped. I can print if I connect the USB cable...but still communication with the instant ink site. The panel on the printer doesn't pick up the Talk Talk name on the back of my router..it's like they aren't communicating at all. Could it be that the  printer is now too old for the new lap top?

[Betty0610]

@Sunshine610

Welcome to the HP Support Community.

Let's remove and add web services: 

1. Press the ePrint button on the control panel. You will see the Web Services Settings menu on the printer display. 2. Select ePrint from the printer display, and then select Off.

Enable Web Services. a. From the printer control panel, press the ePrint button. b. Accept the Terms of Use, and then follow the on-screen instructions to enable Web Services. c. Print the ePrint information page, and then follow the instructions on the page to sign up for an HP ePrint account. 2. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application. 3. Create a new email message, and then attach the file that you want to print. 4. Enter the printer's email address in the “To” line of the email message, and then select the option to send the email message.

Try the steps from here: https://support.hp.com/us-en/document/ish_4152459-4016255-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Sunshine610]

Thanks. i sorted it over the weekend. It was that my router was set to 5GHz and not 2.4Hz

[Betty0610 · Accepted solution]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)