Intermittent connectivity issue

[SAW4]

Printer shows "on-line" on hp Smart. Elsewhere on the site it shows off-line. Hours after sending a print command it will finally print.  

[Nal_NR]

Hi @SAW4,

Welcome to the HP Support Community. 

I'd like to help!

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only a 2.4GHz network.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Update the Firmware by selecting the current OS. Click here

Hope this helps! Keep me posted for further assistance.
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