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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Internet won’t connect to printer

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05-31-2025 10:26 AM
Hi @Slbowman,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
When your HP DeskJet 2700e won’t connect to Wi-Fi, and you've already tried "everything," the issue is usually resolved by fully resetting and reconfiguring the network settings. Here's the most effective way to start fresh and reconnect:
Step 1: Reset Wi-Fi on the Printer
Let’s put your printer into Wi-Fi Setup Mode:
- Make sure the printer is on.
- Press and hold the Wi-Fi button and the Cancel (❌) button together for 5 seconds.
- The Wi-Fi light should start blinking blue — this means it’s ready to connect.
Step 2: Use the HP Smart App to Reconnect
You’ll now need the HP Smart app (HP Smart - Free download and install on Windows | Microsoft Store😞
- Open HP Smart and tap “+” Add Printer.
- It should find your DeskJet 2700e in setup mode.
- Follow the prompts to connect it to your Wi-Fi network.
Make sure your phone or PC is connected to the 2.4GHz Wi-Fi band, as the DeskJet 2700e does not support 5GHz networks.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support