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‎07-12-2023 03:38 PM

HP Recommended
Operating System: Microsoft Windows 11

I can't add my product because I keep being told that my serial number is invalid. There is only ONE SN on this printer HP Officejet Pro 9010 series. As such, I can't get connected to ANYONE to resolve the fact that my printer works fine with my cell phone, but won't connect to my laptop (LG)

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15 people had the same question
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Accepted Solutions

‎07-13-2023 05:25 AM

HP Recommended

The serial number is 10 digits, make sure you didn't mix the number 0 ( zero ) with a letter O 




My profile on LinkedIn

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‎07-13-2023 05:25 AM

HP Recommended

The serial number is 10 digits, make sure you didn't mix the number 0 ( zero ) with a letter O 




My profile on LinkedIn

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‎07-22-2023 12:40 PM

HP Recommended

Thank-you! I did figure out that I was confusing "1" with "I". I've also discovered that my dual band router has my laptop and printer on 2 different bands. So that's my current project: how to get the laptop and printer on the same band.

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