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- Iphone can not phine my hp photosmart 7520

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12-13-2021
05:35 PM
- last edited on
12-14-2021
11:28 AM
by
JessikaV
I have an iphone se 2020. I've used it many times to print to my wireless hp photosmart 7520. Recently I have changed internet service providers and now my iphone can't find my printer. I've been online and tried everything that was suggested but have been unsuccessful. Both the printer and the phone are using the same network which is one of things that is mostly discussed as being the problem.
12-16-2021 06:10 AM - edited 12-16-2021 06:16 AM
@Aeholy, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to print from your iPhone.
As you have changed the internet service provider, the printer has to be reconnected to the current network.
- Restart the router, the printer, and the iOS device
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
- Make sure the printer and the iOS device are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
- Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.
- This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK
For more info on printing from an iOS device, refer to - HP printer setup (Apple AirPrint for iPhone, iPad)
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307
I am an HP Employee