Issues connecting to WiFi HP printer deskjet 3762

[UserSarah]

Hi,

my printer was set up with my home WiFi. I have since moved to university and the WiFi has changed to the shares eduroam network. The computer was offline and no matter what I tried it would not connect. I was wondering if anyone could give advice on set up. I have uninstalled everything related to the printer on my computer. I also have no USB port. Thank you

[praveen196]

@UserSarah Welcome to HP Community!

I understand that you are facing Issues connecting to WiFi HP printer deskjet 3762.

Please let us know which operating system you are using.

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

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