Issues printing from Android smartphone using HP Smart and HP plugin

[ZX94]

I have a HP color laserjet mfp m283fdw.

I have no problem printing from the HP Smart software from my PC. It prints well and fast.

From my smartphone, from the same app (HP Smart) and with the HP plugin installed I'm having several problems printing documents.

Sometimes it doesn't print at all or it takes ages to print, specially documents with more than one page.

I cleaned the cache and desinstalled and reinstalled the app and plugin several times.

The problem continues.

This problem came up a month ago or so. Before that it printed well from my smartphone.

For the record, I'm using a Samsung M51 with Android 12.

Any help, tip or advice will be very welcome.

Thanks and regards.

[Nal_NR]

Hi @ZX94,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with printing from Android.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Please follow the below steps to ensure that the HP Print Service Plugin is used, and not any other printing service might be selected and result in a such: Click here

You may also refer to this document for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.