Issues with Printer Being Offline

[Sony69]

I have gone through the steps to get my printer recognized again online (ie restart, turn off/on router, printer and computer.  Gone through the virtual steps to assist but still nothing.  Can someone please give me some additional incite?

[Raj_05]

Hi @Sony69,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already tried many of the basic troubleshooting steps. Here are a few additional things you can try to get your HP Smart Tank 7602 All-In-One printer back online.

Check Printer’s Network Settings:

• On the printer’s control panel, go to the network settings or wireless settings menu.
• Ensure the printer is connected to the correct Wi-Fi network.
• Print a network configuration page to verify the printer’s IP address and connectivity.

Update Printer Firmware:

• Go to HP’s official website and check if there’s a firmware update available for your model.
• If an update is available, follow the instructions to download and install it.

Reinstall Printer Software:

• Uninstall the current printer software from your computer.
• Download and install the latest version of the HP Smart app or full printer software from HP’s website.

Assign a Static IP Address:

• Assign a static IP address to your printer to ensure it doesn’t change and cause connectivity issues.
• You can do this through the printer’s control panel or your router’s settings.

Check Router Settings:

• Make sure the router’s firewall or security settings are not blocking the printer.
• Ensure that the printer and your computer are on the same network band (e.g., both on 2.4 GHz or 5 GHz).

Reset Network Settings on the Printer:

• Go to the printer’s network settings and look for an option to reset network settings.
• Reconnect the printer to your Wi-Fi network after resetting.

Check for Interference:

• Ensure there are no devices or obstructions causing interference with your Wi-Fi signal.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from HP’s website. This tool can diagnose and resolve common printer and scanner issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support