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Common problems for Connectivity Issues
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HP Recommended
HP Smart Tank 7602 All-in-One

I have gone through the steps to get my printer recognized again online (ie restart, turn off/on router, printer and computer.  Gone through the virtual steps to assist but still nothing.  Can someone please give me some additional incite?

 

1 REPLY 1
HP Recommended

Hi @Sony69,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you've already tried many of the basic troubleshooting steps. Here are a few additional things you can try to get your HP Smart Tank 7602 All-In-One printer back online.

 

Check Printer’s Network Settings:

  • On the printer’s control panel, go to the network settings or wireless settings menu.
  • Ensure the printer is connected to the correct Wi-Fi network.
  • Print a network configuration page to verify the printer’s IP address and connectivity.

Update Printer Firmware:

  • Go to HP’s official website and check if there’s a firmware update available for your model.
  • If an update is available, follow the instructions to download and install it.

Reinstall Printer Software:

  • Uninstall the current printer software from your computer.
  • Download and install the latest version of the HP Smart app or full printer software from HP’s website.

Assign a Static IP Address:

  • Assign a static IP address to your printer to ensure it doesn’t change and cause connectivity issues.
  • You can do this through the printer’s control panel or your router’s settings.

Check Router Settings:

  • Make sure the router’s firewall or security settings are not blocking the printer.
  • Ensure that the printer and your computer are on the same network band (e.g., both on 2.4 GHz or 5 GHz).

Reset Network Settings on the Printer:

  • Go to the printer’s network settings and look for an option to reset network settings.
  • Reconnect the printer to your Wi-Fi network after resetting.

Check for Interference:

  • Ensure there are no devices or obstructions causing interference with your Wi-Fi signal.

HP Print and Scan Doctor:

  • Download and run the HP Print and Scan Doctor tool from HP’s website. This tool can diagnose and resolve common printer and scanner issues.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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