Issues with set up

[Katrina2024]

I got the HP envy 6032e today. I started set up and it all seemed to be going OK, until it said can't finish set up. I've tried multiple times, but now it's not even finding the printer. I've gone to trch support, trouble shooting and re read the book, but nothing is giving my the answers I need. Can anyone suggest anything I can do differently? I'm trying to connect with WiFi via the app on my phone.

[A_Gayathri]

Hi @Katrina2024 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're having trouble setting up your HP Envy 6032e printer. Here are steps you can try to troubleshoot the issue:

Check Wi-Fi Connection:

• Ensure that your Wi-Fi network is working properly and that the printer is within range.
• Make sure you're using the correct Wi-Fi network name (SSID) and password during the setup process.

Restart Devices:

• Restart both your printer and your smartphone to clear any temporary glitches.

Update Firmware:

• Check if there are any firmware updates available for your printer. You can usually find this information on the HP support website. Updating the firmware can resolve compatibility issues.

Reset Printer Network Settings:

• On the printer's control panel, navigate to the wireless settings and reset the network settings. Afterward, try setting up the Wi-Fi connection again.

Mobile App Troubleshooting:

• Ensure that you have the latest version of the HP Smart app on your phone.
• Uninstall and reinstall the app if necessary.

Alternate Setup Methods:

• If the app setup is not working, you can try setting up the Wi-Fi connection directly on the printer. On the printer's control panel, go to wireless settings and follow the on-screen instructions.

WPS (Wi-Fi Protected Setup):

• If your router supports WPS, you can try using the WPS method for connecting the printer to Wi-Fi. Check your printer's manual for instructions on how to use WPS.

I hope this helps. 

Take care and have a good day.-

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