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‎11-28-2021 06:41 PM

HP Recommended
Product: HP Photosmart 7520
Operating System: macOS 11.0 Big Sur

I just purchased an Arris G36 router/modem.  Everything in my house is connected to internet however try printer hp 7520 will not connect. I have tried the wizard setup several times.  It just states that the MAC filtering may be enabled. I have already had the Mac address permitted for my new router.

Category:
4 people had the same question
1 REPLY 1

‎12-02-2021 05:59 AM

HP Recommended

Hi @Donna1953,

 

I'd like to help!

 

I understand you are unable to connect the printer to the new network.

 

To assist better -

 

  1. Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  2. What is the distance between the router and the printer?
  3. What is the encryption type set on your router ( WEP, WPA, WPA2, WPA3)?

 

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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