Just changed router, cannot find Envy Pro 6455 on new network

[sdstaub]

I just upgraded my router, and went to install my Envy Pro 6455 on the new network (it was working fine on the old network). Now, the HP Smart app cannot find the printer. I've tried every option that I can find in the HP Smart app, but no luck. I've tried pressing the WPS button on the back of the router, but that didn't successfully pair the printer to the network. I'm stuck. Any suggestions?

[Jay_G24]

Hi @sdstaub,

I'd like to help!

Use Wi-Fi Protected Setup (WPS), HP Smart, or temporarily connect a USB cable to establish a wireless connection between your printer and network.

 Connect the printer with WPS

Use WPS to connect the printer to your wireless network.

1. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

   NOTE: 

   HP Tango printers: Press and hold the Wireless and Power buttons on the back of the printer for 5 seconds. The Edge lighting flashes blue to indicate the printer is in WPS mode.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   NOTE: 

   The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

You may also refer to -No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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