Just installed a clean Windows 11. Can print from my phone, but not my pc.

[bluric]

HP Laser Jet Pro MFP M29w Printer

After installing a clean copy of Windows 11, I can print from my cell phone but not from my desktop.I uninstalled and reinstalled the printer, along with updating of drivers.  Error code is :"Word cannot print due to a problem with the printer setup. Operation could not be completed.  error 0x00000bbb

Any advice would be appreciated.

[Raj_05]

Hi @bluric,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a compatibility issue between your Windows 11 installation and the printer drivers. Here are some steps you can try to troubleshoot the issue.

• Check Printer Connection: Ensure that your printer is properly connected to your desktop PC via USB cable or through a network connection if it's a wireless printer.
• Restart Devices: Sometimes, a simple restart of both your PC and the printer can resolve connectivity issues.
• Update Printer Drivers: Make sure you have the latest drivers installed for your HP Laser Jet Pro MFP M29w printer. You can download the drivers from the official HP website.
• Compatibility Mode: Try running the printer driver installer in compatibility mode for Windows 10 or an earlier version that is known to be compatible.
• Windows Update: Check for any pending Windows updates. Sometimes, updates can include fixes for printer-related issues.
• Printer Spooler Service: Restart the Print Spooler service on your PC. You can do this by typing "services.msc" into the Windows search bar, finding the Print Spooler service in the list, right-clicking on it, and selecting "Restart."
• Printer Troubleshooter: Windows has built-in troubleshooting tools that can help diagnose and fix printer problems. You can access them by going to Settings > Update & Security > Troubleshoot > Printer.
• Printer Firmware Update: Check if there's a firmware update available for your printer. Sometimes, firmware updates can address compatibility issues with newer operating systems.
• Check Printer Settings: Ensure that the printer is set as the default printer on your PC and that there are no print jobs stuck in the print queue.
• Firewall/Antivirus: Temporarily disable any firewall or antivirus software you have installed on your PC and try printing again. Sometimes, these programs can block printer communications.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support