• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Microsoft Windows 11

HP Laser Jet Pro MFP M29w Printer

After installing a clean copy of Windows 11, I can print from my cell phone but not from my desktop.I uninstalled and reinstalled the printer, along with updating of drivers.  Error code is :"Word cannot print due to a problem with the printer setup. Operation could not be completed.  error 0x00000bbb

Any advice would be appreciated.

1 REPLY 1
HP Recommended

Hi @bluric,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like there might be a compatibility issue between your Windows 11 installation and the printer drivers. Here are some steps you can try to troubleshoot the issue.

 

  • Check Printer Connection: Ensure that your printer is properly connected to your desktop PC via USB cable or through a network connection if it's a wireless printer.
  • Restart Devices: Sometimes, a simple restart of both your PC and the printer can resolve connectivity issues.
  • Update Printer Drivers: Make sure you have the latest drivers installed for your HP Laser Jet Pro MFP M29w printer. You can download the drivers from the official HP website.
  • Compatibility Mode: Try running the printer driver installer in compatibility mode for Windows 10 or an earlier version that is known to be compatible.
  • Windows Update: Check for any pending Windows updates. Sometimes, updates can include fixes for printer-related issues.
  • Printer Spooler Service: Restart the Print Spooler service on your PC. You can do this by typing "services.msc" into the Windows search bar, finding the Print Spooler service in the list, right-clicking on it, and selecting "Restart."
  • Printer Troubleshooter: Windows has built-in troubleshooting tools that can help diagnose and fix printer problems. You can access them by going to Settings > Update & Security > Troubleshoot > Printer.
  • Printer Firmware Update: Check if there's a firmware update available for your printer. Sometimes, firmware updates can address compatibility issues with newer operating systems.
  • Check Printer Settings: Ensure that the printer is set as the default printer on your PC and that there are no print jobs stuck in the print queue.
  • Firewall/Antivirus: Temporarily disable any firewall or antivirus software you have installed on your PC and try printing again. Sometimes, these programs can block printer communications.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.