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‎06-02-2022 09:37 PM

HP Recommended
Operating System: Microsoft Windows 11

Have just received HP DESKJET 3721 printer and having trouble connecting to the WiFi . Please help

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-06-2022 10:22 AM - last edited on ‎07-07-2023 07:32 AM by

HP Recommended

@Skippy17, Welcome to the HP Support Community! I’m here to help.

 

I see that you are trying to connect the printer to the wireless network.

You may use the WPS button to connect the printer.

Kindly follow the steps mentioned in this document -  Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the PC are connected to the same wireless network. This model printer only connects to a 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

You may also refer to - HP printer setup (Wi-Fi network) and HP printer setup (HP Smart app)

Use the HP Smart app to print.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎06-06-2022 10:22 AM - last edited on ‎07-07-2023 07:32 AM by

HP Recommended

@Skippy17, Welcome to the HP Support Community! I’m here to help.

 

I see that you are trying to connect the printer to the wireless network.

You may use the WPS button to connect the printer.

Kindly follow the steps mentioned in this document -  Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the PC are connected to the same wireless network. This model printer only connects to a 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

You may also refer to - HP printer setup (Wi-Fi network) and HP printer setup (HP Smart app)

Use the HP Smart app to print.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-07-2023 07:37 AM

HP Recommended

Hello community!

 

If you need to configure your printer to print from an Iphone or Ipad follow the instructions in the link below:

 

HP printer setup (Apple AirPrint for iPhone, iPad)

 

SofiaML
HP Support Community

I work on behalf of HP.
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