Just rediscovered a message from HP giving me my printer's e-mail address and a claim code

[Carol-in-MD]

I know this is stupid, but clearing out my files, I just rediscovered two different messages from HP saying, "Congratulations! Your printer is now web-connected and has its own e-mail address. E-mail files to your printer to print from anywhere at any time." I was having both printer issues and computer issues at the time--HP replaced that printer--and now I have no idea which one applies to the current machine. Is there a way to tell, and can I still install that connection? I guess I was too busy at work to get into it at the time, but I would really like that capability now!

[Dragon-Fur]

@Carol-in-MD 

First, please read and heed our public service announcement -

Welcome to the HP English Community --

-------------------------------------------

<< Warning - Read >>

Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

HP Support does not free post support phone numbers on nor does HP Support free post Chat links.

Your computer is not full of bugs.

Do not trust "support numbers" that show up in Tags. 

Do not wander around on the Internet looking for HP help.

There be vermin afoot.

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

-------------------------------------------

Yes, you can use ePrint.

It's old tech that still works.

The software is fully automated, though, and it works or does not.

Should it stop, HP will kick it back into service when the issue is corrected.

There are a few main parts to ePrint and its setup in HP Smart - HP Connected

• Add the Printer to your HP Smart / HP Connected Account
• After the printer is added, make sure you open ePrint only to those email addresses you want to use the service.
• As long as you select a name not used before, you can rename your ePrint printer address to other than the very long and hard to type original name.  Note that if you lose use of your custom ePrint Address along the way, you cannot reuse it.  You can, however, use a new name that is close to the original -- change / add a letter or number, for example, just enough to make the new name "unique".

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

HP_Smart_Connected_Edit_ePrint_Address_5

-------------------- --------------------

After that, it is just a matter of following the many rules - these are outlined in the how to document.

No, the rules are not flexible - as mentioned, ePrint is old tech.  As such it is fussy, straight-laced, and limited.

The only interaction you will receive other than (hopefully) a printed output, is an email message that says something to the order of "ePrint job submitted" , "ePrint job accepted".  Then you wait -- it takes a few minutes to longer.  After 24 hours, the job will have been cancelled on the server side -- No, you do not get a message.

Regardless, ePrint is nice to have and is still free after all these years.

ePrint will be around for exactly as long as HP wants to support it.

How to use ePrint – HP Document

HP printers - Print with HP ePrint

and

 User Guide - HP OfficeJet Pro 6970

Search for " ePrint " (spaces at both ends of the search string)

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 6978 All-in-One Printer  

[Carol-in-MD]

Thanks, DragonFur; I've lived without it this long--sounds much more complicated than it would likely be worth, under the circumstances (and, my luck, they'll stop supporting it as soon as I sign on!). I appreciate your helpfulness, though!

[Dragon-Fur]

@Carol-in-MD 

You are welcome.

True - sometimes the answer is "This is more than it's worth to me".

ePrint has been around for a very long time.

The replacement (Print Anywhere) on newer eligible printers is perhaps better though very different in some ways.

Something to come back to if the mood strikes.

Happy Printing.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"