Just upgraded Verizon and have new router. Cannot connect HP Envy Photo 7855 to Wi-Fi.

[Lady131]

The blue WiFi icon on the side is flashing.   I can use with the Direct function.   Spent  2 hours on phone with Verizon.  My screen does not have a Setting function.  

[BeemerBiker]

WiFi connect video
https://www.youtube.com/watch?v=nDrg7n05rTg&ab_channel=CopyPrintScan

Video on how to reset the printer  if this does not work let me know
https://www.youtube.com/watch?v=5ZrjNn1BtqI&ab_channel=CopyPrintScan

Full feature software
https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-51.10.6089-SJ0001_F...

DeskJet Reference

[Lady1312]

This problem solved by Beemer Biker.  Thank you appreciate your help.

Hope you see this, maybe me, but I’m having trouble signing in had to change Handle and still can’t get to where I can not Problem Solved.

[BeemerBiker]

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@Lady1312 wrote:

This problem solved by Beemer Biker.  Thank you appreciate your help.

Hope you see this, maybe me, but I’m having trouble signing in had to change Handle and still can’t get to where I can not Problem Solved.

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I do not understand.  It looks like you lost your password and got a new account.  No problem, it happens.

Were you able to reset the printer?  

If you did then what happened?   Does the display respond to you touching it?

There is a second way to reset the 7855 but it is dangerous.    What have you tried so far?

[Lady1312]

Problem solved.   Thank you Beemer Biker.

Lady1312    (previously Lady 131)

[BeemerBiker]

If your printer goes to sleep and does not wake up unless you turn off and back on, then you will need to make the network address fixed.  This happens on occasion and if it does just ask here at support how to fix it.