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‎01-06-2023 01:46 PM

HP Recommended
Operating System: Chrome OS

Every time I try to connect my HP Deskjet 2752e, it gets to the point of trying to set up the printer and gives me an error code - 9, it lets me put in the password for my Wi-Fi but then it never connects to read my computer to the printer

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7 people had the same question
1 REPLY 1

‎01-09-2023 09:53 AM

HP Recommended

@Jamesbwrry1980

 

Welcome to the HP support community.

 

I understand that you are unable to set up the printer, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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