Keeps printing the wireless quickstart guide when it is already connected to wifi.

[Hobbzy127]

My printer has been printing the wireless quick start guide at random intervals when it is fully setup on wifi. It is wasting alot of ink and paper and i can't work out how to stop it.

I have run through the setup again hoping that would clear it but it is still doing it. 

I have resorted to keeping it off unless i am using it which is an inconvenience and interfers with hp instant ink. 

Any help will be appreciated. 

[Jay_G24 · Accepted solution]

Hi @Hobbzy127,

Welcome to the HP Support Community

I'd like to help!

I understand the wireless guide prints at intervals.

Try the below suggestions-

 Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

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