Laptop is not able to connect to printer's wifi - Direct-83-hp-2700 series

[dhaval_shah_73]

I can see on my laptop the wifi network associated with my HP 2700m deskjet, (SSID direct-hp-2700) but I am not able to connect to that wifi so I can issue printouts. I am not sure why.

[A_Gayathri]

Hi @dhaval_shah_73 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing difficulty connecting your MacBook running macOS Monterey to your HP DeskJet 2700 series printer's Wi-Fi network (SSID: direct-hp-2700),

Here are a few troubleshooting steps you can try:

Ensure Proper Setup:

• Make sure your HP DeskJet 2700 printer is turned on and in a ready state.
• Ensure that the wireless connection feature is enabled on your printer.

Signal Strength:

• Ensure that your printer is within range of your MacBook and no obstructions are blocking the Wi-Fi signal.
• Move your MacBook closer to the printer to ensure a strong Wi-Fi signal.

Restart Devices:

• Try restarting both your MacBook and the HP DeskJet 2700 printer. Sometimes, a simple restart can resolve connectivity issues.

Forget Network:

• Go to System Preferences > Network > Wi-Fi on your MacBook.
• Select the network associated with your HP printer (direct-hp-2700) and click the "-" button to forget the network.
• Reconnect to the printer's Wi-Fi network and enter the password if prompted.

Printer Configuration:

• Access the printer's control panel and navigate to the Wi-Fi Direct settings.
• Check if Wi-Fi Direct is enabled and if there are any specific settings you need to configure.
• You might need to print a network configuration page from the printer to verify the Wi-Fi Direct settings and network information.

Update Printer Firmware:

• Check for any available firmware updates for your HP DeskJet 2700 printer. Updating the firmware can sometimes resolve connectivity issues.

Reset Printer Network Settings:

• Resetting the printer's network settings to default and reconfiguring the Wi-Fi connection might help.
• Refer to your printer's user manual or HP's support website for instructions on resetting the network settings.

Update macOS:

• Ensure that your MacBook is running the latest version of macOS Monterey. Sometimes, software updates include fixes for connectivity issues. Software and Drivers for HP DeskJet 2700 All-in-One Printer series

Check for Interference:

• Other electronic devices or neighboring Wi-Fi networks could cause interference. Try moving your printer and MacBook away from potential sources of interference.

Refer to this document:  HP DeskJet 2700 All-in-One Printer series

HP printer setup (HP Smart app)

I hope this helps. 

Take care and have a good day.

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