• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
Locked

‎11-10-2022 03:58 PM - edited ‎11-10-2022 07:40 PM

HP Recommended
Product: HP LaserJet Pro 400 MFP M425dn

I am trying to scan with my printer. It has worked fine in the past now all of a sudden it will not scan to a network folder. When in the configuration menu and trying to test the folder I receive a "cannot connect to server error. The DNS settings that I have are Primary ip4 209.244.03 and Secondary 209.244.0.4

Not sure what configuration precedence I should have my choices are: Manual; TFTP;DHCP/Boot ip; DHCP v 6 or Default

My router is a Linksys WRT 3200 ACM The firmware shows that it is up to date. I even reloaded the printer software.

 

Any help will be greatly appreciated

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.