LaserJet CP1025 dropped connection, can't reconnect.

[MSteffler]

This isn't the first time this printer has glitched up.  The printer shows as Offline or Error from my desktop.  Can't connect it to HP Smart App from my desktop or phone.

Tried to do a Factory Reset like they describe on the HP site, and that didn't work.  Tried connecting the printer via USB and that didn't work.

The printer works fine when it's working.  I changed my Wi-fi password and now it's locked up like For Knox.

[Garp_senchau · Accepted solution]

@MSteffler, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

First, unplug the printer completely, turn off your laptop and router, wait one minute, then power everything back on. 

Next, let’s remove any old settings that could be causing problems. On your laptop, go to Control Panel > Devices and Printers, right-click your printer, and select Remove device. Then, go to Device Manager, under Print queues, and uninstall any drivers related to your printer. Now, reinstall it using HP Smart, this is the easiest way to ensure your printer is properly set up.

If the printer still doesn’t show up or keeps going offline, check your Wi-Fi network and make sure it’s connected to the same network as your laptop and phone. If possible, assign the printer a static IP address in your router settings so it doesn’t keep "disappearing."

If all else fails, try a factory reset on the printer and start fresh. 

Restore factory defaults on your HP printer | HP® Support

Also, refer to these helpful guides (these are for your reference):

Restore Wi-Fi setup mode on your HP printer | HP® Support

HP printer is offline or unavailable | HP® Support

HP Printers - Printer isn't available error (Android) | HP® Support

HP printer not found by the HP Smart app or operating system | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[MSteffler]

Thank you, those steps resolved the issue!!

[Garp_senchau]

Hey @MSteffler,

I'm glad to hear everything is working smoothly now! Feel free to reach out if you need any further assistance.

Take care and have a good day. 

Regards,