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‎05-21-2021 03:07 PM

HP Recommended
Product: Example: LaserJet MFP M277dw
Operating System: macOS 11.0 Big Sur

LaserJet Printer MFP M277dw will not connect to wifi.  

Category:
1 REPLY 1

‎05-24-2021 04:27 AM - edited ‎05-24-2021 04:31 AM

HP Recommended

@Oshaughn, Welcome to the HP Support Community!

 

I understand you are not able to connect the printer wirelessly to the Mac. To assist you better,

  • Do you get any errors?
  • Are you using a personal wireless router?

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Perform a ping test to check the connectivity

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
  3. Enter “ping” followed by the IP address of the printer. 
  4. Press Return. Press ctrl C after 10 pings
  5. There should be 0% packet loss, share the results in your next post.

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

You may use the AirPrint driver to print from the Mac - HP printer setup (Apple AirPrint for Mac) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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