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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP LaserJet P1102
Microsoft Windows 10 (64-bit)

My HP LaserJet P1102w printer was working just fine u.  Then one day when I went to print something, the blue light indicating a wireless connection just wouldn't stop blinking and still continues to blink.

I've tried EVERYTHING!

I uninstalled and reinstalled the printer software.

The error message I'm getting is:

   Printer was able to successfully connect to the wireless network using the wireless credentials.  However, this computer is unable to communicate with the printer.

Please help me before I pick the darn thing up and throw it out the window.  I've spent far too many hours on it trying to fix it to no avail!

Thank you!

1 REPLY 1
HP Recommended

@thidie924

 

Welcome to the HP support community.

 

Are you getting any error messages?

If you are getting printer offline error, follow these steps:- 

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

  1. Press and hold the Cancel button  until the Ready light  blinks.

  2. Release the Cancel button .

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.