LaserJet Pro M12w doesn't print two-sided option (recto verso)

[bastienchill]

Hi,

I am having a lot of trouble trying to print pages in direct wireless printing (via wifi network) on my LaserJet Pro M12w printer.

The printer is able to print basic pages as intended but the "recto verso" option (two-sided) doesn't work : the first sides (verso) are printed but there is not any message and info about how to get the second sides printed (recto).

On Windows, I am  used to get a message tell me how to proceed between the two steps (how to place the pages in the printer) and check a button to launch the next printing session.

On Mac, there is not any information...

Can you please help me about this, as I am looking for using this printer on my MacBook Pro, and I am sure there is a way to make it work properly like on Windows. This is just a printer...

[Valsimot]

https://www.youtube.com/watch?v=gMa39SbYdiM 

[bastienchill]

I have already followed those steps but it doesn’t work with the LaserJet Pro M12w.

I am not the only one concerned if you look at the other posts…

[bastienchill]

Again :

I have already followed those steps but it doesn’t work with the LaserJet Pro M12w.

I am not the only one concerned if you look at the other posts…

[bastienchill]

Third time :

I have already followed those steps but it doesn’t work with the LaserJet Pro M12w.

I am not the only one concerned if you look at the other posts…

[bastienchill]

Fourth time :

Do I have to understand thay HP í not offering any support for their product ?

 ***bleep***

[sandytechy20]

@bastienchill

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[bastienchill]

Ok, then I am waiting for your answer and a proper solution to solve this.

Let me know.