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‎05-29-2025 03:10 AM

HP Recommended
Product: HP LaserJet Pro M402dne
Operating System: Microsoft Windows 10 (64-bit)

I have the LaserJet Pro M402dne setup in our office and I have installed the latest firmware and software from the website. Unfortunately I can detect the printer when it is connected to my laptop through USB. I can ping the IP address of the printer but cannot detect the printer by my laptop or my colleagues PC, I try HP Smart to find that printer through the IP but when I click the icon to add it shows the printer is off although it is on and functioning.

 

Would you advise?

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