• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I have a LaserJet Pro MFP M281fdw that has worked perfectly for several years.  A few months ago, it dropped the wifi connection.  I have tried resets, reboots (of the printer and my home network), etc.  Every time, when I try to run the wireless setup wizard, the printer hangs when searching for available wireless networks.  When I moved the printer closer to my router and tried to connect via an ethernet cable, there is still no connection and I can't get an IP address.  My home network is fine - Plenty of other devices are finding and connected to it with no issue.  I have seen other community posts where a support agent reaches out with a private message to do some sort of reset with information that is specific to the individual's printer.  I assume I'm in that same boat.  

 

I am running MacOS Ventura 13.5.1 on our laptop, and iOS 16.6 from our phones.

 

Help!

1 REPLY 1
HP Recommended

Hi @adamui96,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If your HP LaserJet Pro MFP M281FDW is hanging when searching for wireless networks, it can be a frustrating issue. There are several steps you can take to troubleshoot and resolve this problem.

 

Restart the Printer: Sometimes, a simple restart can resolve connectivity issues. Turn off the printer, wait for a few seconds, and then turn it back on.

Check Wireless Signal: Ensure that your printer is within range of your Wi-Fi router and that the Wi-Fi signal is strong enough for a stable connection.

 

Reset Network Settings: You can try resetting the printer's network settings to default. To do this:

  • Go to the printer's control panel.
  • Navigate to the Network or Wireless menu.
  • Look for an option like "Restore Network Settings" or "Network Defaults" and select it.

 

Update Firmware: Outdated firmware can cause connectivity issues. Check if there is a firmware update available for your printer on the HP support website and update it if necessary.

Check Wireless Configuration: Ensure that your Wi-Fi settings on the printer are correctly configured. Double-check the SSID (Wi-Fi network name) and password. You may need to re-enter your Wi-Fi credentials.

Use WPS (Wi-Fi Protected Setup): If your router supports WPS, you can use this feature to simplify the connection process. On the printer, look for the WPS button or option and follow the on-screen instructions to connect.

Check for Interference: Wireless interference from other devices can disrupt the printer's connection. Make sure there are no other electronic devices causing interference near the printer and router.

Factory Reset: As a last resort, you can perform a factory reset on your printer to return it to its default settings. Keep in mind that this will erase all custom settings, so be prepared to reconfigure the printer afterward. Consult your printer's manual for instructions on how to perform a factory reset.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support
 

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.