• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet 5255 All-in-One Printer

I am subscribed to the instant Ink and somehow my printer is off-line and showing that I cannot use the cartridges that are installed starting this evening, although I was printing perfectly fine for many days until today. I cannot access any menu choices on the touch so because all I can see is the error message about the cartridges not usable until I’m subscribed, but I am already subscribed. I cannot go any further on the touchscreen menus to check the Wi-Fi connection. I’m obviously not online because I see from my HP account that the printer is not connected to the Internet. I have hit a complete roadblock. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.