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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

Hi, can you help me with the same issue as well please?

HP Recommended

This is ridiculous!  I am ready to stomp this POS into the ground and never buy another F^#*ing HP anything again.  TOTAL CRAP!!!

HP Recommended

I have a Mac and a HP15W (new) - 6/1/20.

The printer works fine at home on WiFi.  I want to take the printer and MacBook to another WiFi  location.  Can I set it up so I can print at either location?

 

Thanks.

 

Bruce

HP Recommended

Hi, 

 

Would like to get the reset factory instructions to change wifi network

 

THanks!

HP Recommended

@Rossier

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Can you please assist me with resetting my HP LaserJet Pro M15W? I have a new router and it only recognizes the old network.

 

Thank you

HP Recommended

I have the same issue, when I change my WiFi, the printer cannot connect...

please kindly send me the instructions. Thanks a lot.

HP Recommended

@AMcCoy1 and @hli01

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

We have a new wifi and want to connect the printer. We don't know how to do it. Please help.

 

HP Recommended

Hi,

 

I set up a new WiFi network and I, like many others, can't get my printer over to a new network. Can you please send me the instructions on how to do the factory reset so I can get it up and running again?

 

Thanks!

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