Laserjet M209dw not connecting to Internet

[Pam1024]

My Laserjet M209dw will not connect to the Internet, any suggestions I read online aren’t working. 

[Andr-1611]

Hello @Pam1024 ,
Welcome to the HP Support Community!

Here's what you need to do:

1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. and uninstall HP Smart
3. Uninstall HP printer software, and then remove the printer from your Devices list.
4. Restart the PC
5. Close all programs
6. download only this complete package: HP Software – Offline Use Only 
   you need a USB cable
7. Close all programs
8. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
9. Please note: WLAN has to be deactivated!
10. Restart the PC
11. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: HPEasyStart-16.2.4-LJM207-M212_UWWL_52_3_4930_Webpack.exe (157.5 MB)
    Via USB, means wait until the installation asks to connect the printer/scanner.
12. The installation was completed successfully, now you must ...
13. Restart the System again
14. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Hope this helps.

Kind Regards
Andr-1611

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[bellam035]

Hello! 

I had the same issue as you! I could not print or do anything and the Printer would not connect. The lights was a solid orange color constantly. However, I called HP+ customer service, and he was very accommodating and he was able to solve my issue!! Here are the steps that I had to take to resolve my issue:

First I reset my printer by pressing the wifi button and "X" button simultaneously.

I went to the HP Smart app (I wasn't signed in) and hid my printer. I added a new printer and went through all of the steps, EXCEPT, I did not click continue for the last step. 

Next, I searched the printer's IP address and went to HP Web Services. From there, I enabled a setting. It all had to do with a setting turned off that had to do with the internet disconnection!

I went back to the HP smart app and then pressed "Continue" It did ask for me to try again, but when I did, It finally worked! I was able to re-set up my printer and now it works and will print through all accounts and devices