Laserjet Pro M118dw is no longer on Wi-Fi. Please Help

[Hazels_Mom]

My home office is Mac OS and all up to date.  On August 5th, my HP Laserjet Pro M118dw just stopped printing over the wireless network and nothing I’ve done has fixed the problem.  I’ve uninstalled and reinstalled the drivers.  Now I cannot get see the printer on the wireless network.  I’ve tried using the  HP smart app and the HP easy install app but both ask for a custom password that has allegedly been sent to my printer.  I’ve never setup such a password and the universal HP wireless direct password I found searching the internet does not work. I am at an utter loss.  This printer is only a year and a half old and I just bought my first replacement toner cartridge.  I would hate to learn I need to buy both a new printer and new toner.  I am hoping there is some fix someone knows that will work.  If so, please share it with me.  Let me thank you in advance for you kindness.

[Jay_G24]

Hi @Hazels_Mom,

I'd like to help!

Could you share an image of the screen requesting the password?

Keep me posted. 

And, Welcome to the HP Support Community. 

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