Laserjet Pro M15w - Asks for password on setup and on EWS

[RodrigoForlin]

I recently changed my wifi provider and with it, my network  name also changed.

When I tried to to change the network name and password via EWS, the system asked a for username and password when I clicked on the Network section of EWS.

I was able to "reset" all the configurations. When I long press the wifi button, on the "Configuration Report" it says that "wireless" is on and the Status on both IPV4 and IPV6 are "Waiting for a wireless connection", but the issue still persists.

I tried to reinstall the printer via the HP Smart app, the printer is recognized and the process goes well until a pop-up appears also asking for the password (no username requested).

Question: Is there a way to hard-reset the printer and remove this password?

Tks,

Passowrd request via SmartPassword request on EWS

[Jay_G24 · Accepted solution]

Hi @RodrigoForlin,

I'd like to help!

I understand the printer is requesting a administrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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