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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Hello,
You must first reset the printer's wireless network settings to their default values as follows:
- Remove the USB cable from the printer.
- Press and hold the Wireless (
) button on the control panel for about 20 seconds. - When the Attention (
) LED and the Power (
) LED start blinking together, release the Wireless () button. The printer restarts automatically. When the Ready LED is on, please use the HP LaserJet Pro MFP M28-M31 Printer Full Software Solution to install your printer.
Don't hesitate to contact us in case of need.
Best regards,
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