Laserjet keeps going offline randomly

[JGG_Raiduz]

My laserjet keeps going offline randomly for no reason.  It is connected to my wifi network, works ok for a day or so then goes offline.  Not sure why it keep doing this.  Any help here?  This is a Color LaserJet MFP M283cdw.

Thanks!

[Echo_Lake]

@JGG_Raiduz

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Follow these steps to perform a power reset and check connections:

1. If the printer is off, turn on the printer, and then check the printer status:

   • If the printer starts printing jobs from the print queue, then the printer is back online and you do not need to continue troubleshooting.

   • If the computer still shows the printer status as "Offline," continue to the next step.

2. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet, and then wait at least 60 seconds.

3. Make sure the USB or network cable is securely connected and not damaged.

4. Make sure the router or switch cables are securely connected.

5. Restart your computer and wait for it to reboot.

6. Reconnect the power cable to the rear of the printer and into the wall outlet.

7. If the printer does not turn on by itself, press the Power button to turn it on.

8. Try to print.

   • If you are able to print, the printer is online again. If the printer goes offline again when trying to print another job, continue with the next steps in this document.

   • If the printer remains offline and you are unable to print, continue to the next step.

Follow these steps to make sure the printer is connected to the network:

NOTE: The following steps apply only to network-connected printers.

If your printer is connected via USB cable, skip to Step six: Check the "Use printer offline" setting.

1. For wireless connections, make sure Wi-Fi is turned on the computer or tablet, and make sure you are connected to the correct wireless network (SSID).

2. Print a Configuration Page or Network Summary Page from the printer control panel and make sure the printer has a valid IP address.

   • If an IP address is not assigned, or if the IP address is "156.254.xxx.xxx" or "169.xxx.xxx" (and indicates auto-IP), then the network is not configured properly.

     For steps on how to resolve network configuration issues, refer to one of the following documents:

     • HP LaserJet, HP OfficeJet, HP PageWide - Solve network problems

     • HP LaserJet, HP PageWide Enterprise - Solve wireless network problems

   • If the IP address is assigned and valid, then continue to the next step.

3. Open the Embedded Web Server (EWS) for your printer using the IP address that you obtained in the previous step:

   1. On your computer, open a Web browser and in the address field, type the printer IP address exactly as it appears on the Configuration Page, press Enter on the keyboard, and then select Continue to this website….

      Figure : Example of an IP address in a browser address line

      

      The EWS Home page will display.

      • If the EWS Home page displays, it indicates that the printer is connected to the network. Skip to Step six: Check the "Use printer offline" setting to continue troubleshooting.

      • If the EWS Home page does not display, continue to the next step.

4. Test network communication by pinging the network using a command prompt:

   1. On your computer, click the Windows icon in the bottom-left corner of the screen, click Run, type "cmd" in the text-field, and the click OK.

      The command-line prompt will open and display on the screen.

   2. In the command-line, type "ping" and then type the IP address for the printer.

      • If the printer returns a response time, the network is working. Skip to Step six: Check the "Use printer offline" setting to continue troubleshooting.

      • If the ping command failed or returns "Request timed out," the printer is not connected to the network.

        Refer to one of the following documents for information on troubleshooting network problems:

        • HP LaserJet, HP OfficeJet, HP PageWide - Solve network problems

        • HP LaserJet, HP PageWide Enterprise - Solve wireless network problems

        • NOTE: If you have been experiencing intermittent loss of network connectivity, update the firmware on your printer.

        • For instructions on how to update the firmware, click the following link:

        • HP LaserJet Pro - Update the printer firmware

Hope this helps! Keep me posted for further assistance.
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